By Simon Wright Apr 29, 2022
The Chicago based gaming and betting company Rush Street Interactive are this week celebrating picking up not one, not two, but three prestigious EGR North America Awards, when the iGaming outfit picked up Operator of the Year, Customer Service Operator of the Year and Social Gaming Operator of the Year.
The EGR Awards are regarded as the gold standard in the online gaming industry, celebrating excellence in the North American online gaming industry. The independent panel of judges for these premier gaming awards, who are all e-gaming experts, recognize the leading operators who have demonstrated outstanding performance over the past year.
For the Operator of the Year award, RSI was judged on its growth and commercial success, player retention, and differentiation and originality of product. RSI stood out from the competition with continued revenue increases, premiere betting content and strong user experience, and its in-house developed online gaming platform.
For the Customer Service Operator of the Year award, RSI was judged on its collaborative and communicative culture as well as continual training and development. RSI differentiated itself from the competition with its unwavering commitment to transparency, excellent customer service and the company’s approach to making every player know and feel that they are valued. RSI has won this award every time since its inception.
For the Social Gaming Operator of the Year, RSI was judged on its ability to increase engagement and visitation to land-based casinos while generating growing revenues. RSI’s revenue increase, wide selection of game content, strong operations, and in-house developed social gaming software helped RSI rise above the competition to achieve this award.
Richard Schwartz the Chief Executive Officer of Rush Street Interactive stated: “It is an honour and especially meaningful for RSI to be recognised by the gaming industry’s top leaders for our passion to develop innovative and intuitive betting experiences and for always prioritising earning and retaining our players’ trust.”
“It’s especially rewarding that EGR recognises that RSI continues to enhance our customer offerings to provide a best-in-class user experience in both social and real-money gaming. The customer service of the year award has only been awarded three times and RSI has won each time, reflecting our dedication to engaging and retaining players.”
Rush Street Interactive was previously crowned Casino Operator of the Year, Customer Service Operator of the Year and Social Gaming Operator of the Year at the EGR North America Awards 2021.
Schwartz went on to add: “These crowning achievements are a tribute to RSI’s talented team.”
“Their passion and collaborative spirit, to constantly improve the quality of our real money and social gaming products and customer service, is what leads to such honours.”
In North America, Rush Street Interactive develops and operates a proprietary gaming platform powering online casinos and sportsbooks for BetRivers.com and PlaySugarHouse.com. It is currently live in 13 U.S. states and this month launched BetRivers in Canada, which is also licensed in the province of Ontario.