Billaboing Bouncy Castle Hire
Billaboing Bouncy Castle Hire
Billaboing Bouncy Castle Hire
Billaboing Bouncy Castle Hire
Billaboing Bouncy Castle Hire
Billaboing Bouncy Castle Hire
Billaboing Bouncy Castle Hire of Nottingham
Billaboing Bouncy Castle Hire of Nottingham
Billaboing Bouncy Castle Hire of Nottingham
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Booking Faq
You can book by telephoning 0115 846 2581 ( Our lines are open from 8am - 6pm 7 days a week )

Alternatively, you can email us on info@billaboing.co.uk

Or fill out an Enquiry Form on our Contact Page.
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Our Bouncy Castles are available seven days a week, all year round except for the following dates:-

24th, 25th, 26th, 31st December and 1st January.

We are available to take telephone bookings 7 days a week from 8am - 6pm on 0115 846 2581
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Local delivery of all the necessary equipment. ( fan, mats, electric cables etc. )
Set up, demonstration and collection.
Site risk assessment and £5 million public liability insurance.

For bookings out of our normal Delivery Area, overnight or extended hours, supervision staff and the provision of generators may incur an extra charge. This will be discussed at the time of booking.
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For orders less than £150
Payment can be taken upon delivery.
This is usually in the form of cash.
Card payments* can be taken if prefered prior to delivery.

For orders over £150
We require a non-refundable £50 holding deposit taken at the time of booking which can be a card payment taken over the phone, cash or cheque.
The balance can be paid in full prior to or on the day of delivery. This can be a final card payment* cash or cheque.

Cheques:
All cheques MUST be received in sufficient time for funds to clear before the booking date and made payable to 'Billaboing'. If a cheque payment has been agreed on the day of delivery this must be accompanied with a cheque guarantee card.

* We do not charge a surcharge for credit or debit card payments.
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For orders less than £150 no deposit is necessary.
Cash payment is required in full on the day prior to setting up.

For orders over £150 we require a £50 non refundable deposit taken at the time of booking and the balance to be paid in full upon delivery.

Refundable Cleaning Deposit
To ensure all our inflatables are collected in the good, clean condition that we left them in we also require an additional ( refundable ) cleaning deposit of £15.00*
This payment is required in cash and also to be made upon delivery with the hire fee and shall be returned on collection.

* This sum may be increased for certain bookings eg. overnight hire or for certain extra equipment.
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A Cleaning Deposit shall be taken on delivery and is to be in the form of cash that will be fully refunded in full when the equipment is found to be clean and in good order upon collection.

This is to ensure that the castle is not covered in cake, chocolate, party poppers etc. and no items of kit are missing.

The standard Cleaning Deposit is £15*

* This sum may be increased for certain bookings eg. overnight hire or for certain extra equipment ).
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It's best to book as early as possible to avoid disappointment. (There is no cancellation fee if you need to cancel due to weather).

If another company lets you down on the day of hire, you can try booking last minute and if we have anything available we'll do our best to fit you in.
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Your booking details are recorded in 3 different ways:-

1. A diary entry
2. Within our latest booking software (with a backup)
3. A printed out Delivery Note.

If reuested we can also send you a Hire Confirmation Letter summarising of all the booking details via the post or via email.

(As far as we are aware we are the only Bouncy Castle Hire Company that has adopted this fail-safe system. It ensures that we can never double book and rest assured we'll turn up on the day).
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We carry £5 million public liability insurance. Proof of insurance and safety certificates can be provided upon request.
(Beware of any company that cannot or makes excuses not to provide these).

If you have any other concerns over Insurance, Health & Safety, Site Risk Assessments etc. then please don't hesitate to Contact Us.
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Yes, it's all part of the service and included in the price.
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General Faq
To us, safety is paramount. All of our units are of commercial quality, tested annually and conform to strict industry guidelines. We carry £5 million public liability insurance. Proof of insurance and safety certificates can be provided upon request. (Beware of any company that cannot or make excuses not to provide these).

All of our equipment is hygienically cleaned, regularly serviced and comply with UK Health & Safety regulations. All electrics are PAT tested and all cables and connectors are splashproof to an IP44 rating.

We don't hurry when setting up - all points are pegged down, cables stowed away to minimise trip hazards and enough safety mats supplied to cater for any unexpected tumbles. A full briefing is also given to ensure you are completely at ease should any unlikely problems arise.

More information can be found here.
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Standard Hire
Unless stated the price quoted is up to 6 hours.* Longer periods of hire may be available depending on area and during off peak hire periods. Please discuss with us any extra requirements.

Evening and Overnight Hire
For certain inflatables this can sometimes be arranged at additional cost as long as there is adequate lighting and the garden is secure. 2 proofs of ID and home address is also required.

* During busy periods we strive to get all our units delivered by 12.00 noon and have them collected by 7pm. We do our upmost to let you have the unit for as long as possible.
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Outdoors
Large ground stakes are used to secure the inflatable.

Indoors
We use sandbags.

If in doubt about the set up area then please Contact Us.
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Yes. All of our units are suitable for indoor hire (height pending) as well as our dedicated indoor range of bouncy castles. All of our inflatables are non-marking ensuring that they don't mark / damage even the the most polished of floors. We use sandbags to secure the inflatables in place and NEVER put up wet or dirty bouncy castles.

Inflatables hired indoors have priority when it comes to delivery and collection times. This is due to strict time keeping policies that tends to come with hall hire.

A list of halls for hire in Nottingham can be Found Here.
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IMPORTANT:
Inflatables should not be used when wet. The playing area becomes very slippery and must be dried completely prior to reuse.

Most of our inflatables come with shower covers* but if you still decide to cancel due to weather then please let us know as soon as possible. You will not be charged for making the decision.

It may also be necessary for us to cancel for the sake of safety if extreme weather is paramount - such as relentless rain or high winds. We will always supply a castle wherever possible.

* Shower covers have very limited protection. Eg, small light showers only. In the event of heavy rain or consistant drizzle inflatables simply get wet and should not be used until fully dry.
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IMPORTANT:
Inflatables should not be used when wet.
The playing area becomes very slippery and must be dried completely prior to reuse. Even those fitted with shower covers*

Stop use immediately.
Once the rain has ceased the playing surface can be dried with a towel and ensure that the playing area is completely dry before reuse.
(Bubbling caused by air escaping through the seams is normal when wet).

Electrics:
Our cables and connectors are splashproof to an IP44 rating, therefore the inflatable can be left running in light rain. If at any time any cable,connector or the electric fan becomes saturated then turn off the power supply and only switch back on when dry.

* Shower covers have very limited protection. Eg, small light showers only. In the event of heavy rain or consistant drizzle inflatables simply get wet and should not be used until fully dry.
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For most domestic hires our units run on electric fans. We will need access to a suitable electricity power point ( 240v ) within 50m of the inflatable. Please advise us if this is not the case so we can come prepared.

The fan must be kept switched on at all times the castle is on hire. Failure to do this will result in the castle deflating.

For larger events we can supply a generator or petrol powered blowers. Please Contact Us. for more details.
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An average electric fan costs between 50p and £1 for a days use.

A petrol blower or generator's costs will vary depending on current fuel cost.
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It all depends on the type, size and nature of the bouncy castle and the age and size of the users. Some are more boisterous than others. As a general rule there should be enough space for each child to jump safely with enough room as not to bounce into others or fall off the unit itself.

Some inflatables have guidelines on the front of the inflatable and as part of our safety briefing on delivery our staff will also advise you and answer any questions.

A responsible adult should always supervise and common sense must prevail. Keep the size range of users the same.

IMPORTANT:
NEVER mix small children with larger children. Expecialy adults.
NEVER overload the inflatable. Stick strictly to the guidelines.

And please remember NO SOMERSAULTS or ACROBATICS as this can result in serious injury. Any reckless behaviour must be stopped immediately.
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If the equipment is used accordingly then it is very rare that a problem arises that can not be dealt with by the hirer.

But in the unlikely event one should arise please Contact Us. at any time and we'll be round ASAP to sort it out.
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Yes, for an extra charge of £20 per supervisor per hour, we may be able to provide a fully trained supervisor to manage the inflatable for the hire term - as long as we have the staff available.

Please Contact Us to discuss any extra requirements you need.

PLEASE NOTE:
Due to the nature of some equipment, these come fully manned with fully trained and experienced supervisors which is included in the price.
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Delivery Faq
We would be grateful if you leave adequate parking space for us to offload as close to the property as possible as well as removing any cars / wheelie bins blocking gated access prior to our arrival.

Please ensure that paths and access to the site is free of obstacles and remove any overhanging branches, clothing lines etc. before our arrival. Our staff are often on quite a tight schedule and so may not have the time to wait whilst garden furniture is moved ( trampolines / swings etc). As this time delay is unfair to the following customer - we may have to reschedule to come back to you at a later time.

We will also need access to a suitable electricity power point ( 240v ) within 50m of the inflatable. Please advise us if this is not the case so we can come prepared.

Ensure there is no dog / animal mess in the vicinity as we have a strict hygiene policy and our drivers are instructed not to set up in these circumstances.
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Most inflatables have to be wheelied into place on a trolley and are too heavy to be carried over hedges or fences. For larger event equipment we have to be able to drive directly to site.

In general, when rolled smaller bouncy castles are about the size of a wheelie bin. Larger inflatables may need double gated access. Please advise us if there are any steps or narrow gaps to get through.

All inflatables have a size guide for a more accurate idea of access width required.

PLEASE NOTE:
We no longer take bouncy castles through houses.
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Outdoors
They need to be on a reasonably flat grassy area so that they can be staked down. The area needs to be completely free of any sharp stones, objects, dog mess etc.

PLEASE NOTE:
We no longer site our inflatables on hard standing such as concrete, paving, gravel, patio etc. due to stringent health & safety guidelines.

Indoors
we can provide more safety mats and use sandbags to secure the unit where pegs cannot be used.

If you are unsure we may be able to visit the site to assess its suitability although we can't always guarantee to be able to sustain this service - expecially during busy periods.
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A very gentle slope is normally ok. Please advise us if your garden does slope or you are concerned about a slope to avoid posible disappointment on the day should we deem it too steep to set up.

As a general rule - if the ground is suiatble enough for a paddling pool then it should be ok for a bouncy castle.
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Setting up and dismantling takes an average of 20mins, depending on the ease of access to the site and the size and type of the inflatable ordered.

We will answer any questions and give you a full description of how to use the castle safely and how to combat any problems (in the unlikely event that they do arise).

You will also have to read and sign a hire agreement indicating that you fully understand your responsibilities whilst the hire unit is in your care. E.g. Full supervision, no acrobatics, number of children recommended on the inflatable at any one-time, age limits etc. A more comprehensive list of our terms can be found here.
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We have never let any of our customers down. By confirming your details in writing gives you the opportunity to check agreed details. Your booking details are also recorded in 3 different ways to ensure that we never double book.

We do get calls from people that have been let down by other hirers due to mistaken function dates and double bookings. None of our customers are able to say this!.

Obviously like everyone else we are susceptible to events beyond our control like traffic delays & accidents (even if we are not directly involved) but thankfully we have never been affected to any degree with these issues.
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Cancellation Faq
If you need to cancel due to bad weather there is no cancellation fee and any holding deposits paid shall be refunded in full.

For orders of less than £150 at least seven days notice is required otherwise the following cancellation fees apply:-

Within 1 week prior to the event date, 25% of the contract total.
Within 1 day prior to the event date, 50% of the contract total.
On the day of the event date, 100% of the contract total.

For orders over £150 the above cancellation fees apply in addition to the £50 non-refundable holding deposit.
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